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Payment Options
At Fifthroom.com we offer many payment methods to make all transactions as convenient and secure as possible for all parties involved. While most of these options are worldwide standards, we also provide some unique solutions to accommodate as many situations as we can. All of our contact information is listed at the bottom of this page, please let us know if you have any questions.
 
Credit Card


We accept all major credit cards including Visa, MasterCard, Discover, and American Express. We can also receive payments via PayPal.

For all large structures (such as gazebos, cabanas, sunrooms, storage sheds, play sets, and pavilions) you have the option of paying just 50% of the order total so we can begin production, then paying the balance before we ship the product.

Please Note: BALANCE IS DUE BY THE SHIPMENT DATE.

Orders placed with a credit card will automatically be charged on the day of shipment if there is a balance remaining. Shipping will not commence until the entire balance is paid in full.

However, we recommend that you pay the total upon placement of your order, as this will expedite the order and the shipping processes.

We can receive credit card information by phone, fax, or mail. We do not recommend sending credit card numbers through e-mail.
 
Check by Mail


Our check by mail process is simple. If you select anything other than a large structure (such as a gazebo, cabana, shed, bridge, pavilion, or play set) and you do not need a quote, we recommend that you use the ‘Add to Cart’ feature, and select the ‘Mail in Your Payment’ option. Please print two (2) orders; one for your records, and one that you will send in with your payment for the order.

For this process, we will simply need your checking account number, routing number, and a check number. Production of your structure will begin immediately upon notice to us that the check has cleared, which usually takes 3-7 business days.

If you wish to pay for your large structure by check, the same 50% down option (outlined above) is available. Simply mail your deposit with your order confirmation.

Please Note: BALANCE IS DUE BY THE SHIPMENT DATE.
 
Products can be shipped when the check is received by our staff and has cleared with the bank. Shipping will not commence until the entire balance is paid in full.

Please mail checks to:

Fifthroom.com
5410 Route 8
Gibsonia, PA 15044
 
Electronic Check (ACH):
We are set up to process ACH payments. If you would like to pay by ACH, simply call our customer service line at 1-888-293-2339. You will be connected with our accounting personnel who will assist you with the transaction process.
 
Wire Transfer
We are set up to receive wire transfer payments both domestic and international. If you would like to pay by wire transfer, simply call our customer service line at 1-888-293-2339. You will be connected with our accounting personnel who will assist you with the transaction process.
 
Layaway
You will be charged no administration fees or interest. An initial deposit of at least 20% of your total order is due upon order placement. The next installment is due no more than 30 days from the date of order placement/first payment, subsequent payments being no more than 30 days apart. We will schedule production of your layaway item when you have paid at least half of the purchase price, subject to your scheduled or planned shipping date. Once the final payment is made, your order will ship to meet your project schedule. Payment(s) can be made by personal check, electronic check (ACH), or credit card. Combining more than one form of payment is acceptable. Personal checks must clear before orders will be shipped. Any returned checks will result in a $50 returned check fee and be subject to order cancellation (see refund policy).

Refund Policy: You may cancel your standard product order at any time during the first half of the agreement period at no charge. After the standard product is in production, you will be charged a cancellation fee equal to 20% of the total price of the product.

Custom Product Orders Only: If you cancel your custom order at any time during the first half of the agreement period, you will be charged a cancellation fee equal to 20% of the total price of the product. Once in production, custom orders are non-cancelable and non-refundable.
 
Contact Us
We are here to help determine the best course of action for your project, every step of the way. Please speak with our customer service representatives or our sales staff for assistance with any of the transactions outlined above.
Call Toll-Free: 1-888-293-2339
Email: contact@fifthroom.com
Live Chat:
Click Here
to live chat during our business hours
(Also located at the top-right corner of every page on our website)
Mailing Address: Fifthroom.com
5410 Route 8
Gibsonia, PA 15044
 


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