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Our Shipping and Payment Policy
For all large structures, such as gazebos, pergolas, cabanas, sunrooms, storage sheds, play-sets, and pavilions, you have the option of depositing 50% of the total upon your order, and paying the balance before we ship the product. However, we recommend that you pay the total upon placement of your order, as this will expedite the order and shipping process.
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Credit Card:
Fifthroom.com accepts all major credit cards, including Visa, MasterCard, Discover, and American Express.
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Check by Phone:
Fifthroom.com accepts checks by phone, using E-Check, which is part of Authorize.net. The Authorize.net process offers the most secure system in e-commerce today. Sending and accepting checks by phone is fast, easy, and fully secure.
For this process, we will simply need your checking account number, routing number, and a check number. Production of your structure will begin immediately upon notice to us that the check has cleared, which usually takes 3-7 business days.
You may contact any of our project advisors, for assistance with your transaction. Our regular business hours are Mon-Fri: 8AM-6PM EST
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Check by Mail:
Our check by mail process is simple. If you select anything other than a large structure, such as a gazebo, cabana, shed, bridge, pavilion, or play set, and you do not need a quote, we recommend that you use the ‘Add to Cart’ feature, and select the ‘Mail in Your Payment’ option. Please print two (2) orders one for your records, and one that you will send in with your payment for the order.
Please forward the necessary information to Fifthroom.com, 5410 Rt. 8, Gibsonia PA, 15044. You may contact any of our project advisors for assistance with your transaction at 1-888-293-2339. Our hours are Mon-Fri: 8AM-6PM EST
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Safer - Pay with your credit card, bank account, or PayPal balance without ever exposing your numbers to the merchant.
Easier - Speed through checkout without retyping financial information.
Free - Pay no fees for making purchases.
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Layaway:
Payment Terms: You will be charged no administration fees or interest. An initial deposit of at least 20% of your total order is due upon order placement. The next installment is due no more than 30 days from the date of order placement/first payment, subsequent payments being no more than 30 days apart. We will schedule production of your layaway item when you have paid at least half of the purchase price, subject to your scheduled or planned shipping date. Once the final payment is made, your order will ship to meet your project schedule. Payment(s) can be made by personal check, electronic check (ACH) or credit card. Combining more than one form of payment is acceptable. Personal checks must clear before orders will be shipped. Any returned checks will result in a $50 returned check fee and be subject to order cancellation (see refund policy).
Refund Policy: You may cancel your standard product order at any time during the first half of the agreement period at no charge. After the standard product is in production you will be charged a cancellation fee equal to 20% of the total price of the product.
Custom Product Orders Only: If you cancel your custom order at any time during the first half of the agreement period, you will be charged a cancellation fee equal to 20% of the total price of the product. Once in production custom orders are non-cancelable and non-refundable.
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Have questions about this feature? Call 1-888-293-2339 Mon-Fri: 8AM-6PM EST
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